Moon Palace, Cancun

 

 We recently returned from a seven-night stay at Moon Palace, Cancun. This resort is a family all-inclusive resort at a moderate price point with excellent flight schedules and prices. Joe and I vacationed at Moon Palace in October 2021 alone while visiting several resorts throughout Cancun. We chose to rebook for June with our children and my parents because we liked the size of the resort and it was a much more reasonably priced trip than other Caribbean options for a large group.

With more than ten years in the travel industry, I have decided there are a lot of great options out there, and deciding which resort is best for your family or group has a lot to do with your interests, needs, and budget. In this blog, I will outline different things to consider in deciding if Moon Palace is the right resort for your next getaway.

Pro Tip: When traveling to Cancun, you will arrive at the airport and get through customs, claim your luggage then filter outside. Once there you will look for the people with a Palace sign. They were by pillar B in cream shirts.

Resort Rooms

General Moon Palace, Cancun overview

Moon Palace is about 20 minutes from the "Cancun Strip" and a 20-minute ride from the airport. The resort is divided into four sections. 

1. Moon Palace "The Grand" is a separate resort that is more expensive and definitely at the luxury level. The price is substantially more but it definitely has its perks. There is a waterpark with slides, adult-only swimming areas, upscale dining, and overall nicer rooms and common spaces. Resort guests of The Grand can go to any of the other locations but those guests cannot go to The Grand. You can pay $100 per person to purchase a day pass to use all of the facilities at The Grand for one day. 
2. Golf Course (27-hole Jack Nicklaus) has restaurants available to all for breakfast, lunch, and dinner. Dinner requires reservations. There are golf cart shuttles running all day from the main lobbies of the other resorts. There are some villas available to book at the golf course. These range from suites with living room areas separate from bedrooms to studios or regular hotel rooms. These have views of the golf course.

The main Moon Palace resort is divided into two sections. These two are the same cost and you don't choose them during booking but can request them (without guarantee) at check-in. You can easily walk or shuttle between these to use the pools, activities, and meals at each one.

   

     3. Nizuc is a bit smaller and the pool area was definitely calmer even though it has the            only slide at the two resorts. Couples alone might feel this is the better choice because it        is calmer with fewer kids.

    4. Sunrise is very big and spread out. The pool area is extensive with one large area for           preschoolers and toddlers. If you have kids that age, I highly suggest you request this             side. This side has the most action so that is either good or bad depending on your point        of view. Traveling with college-age kids this section was the better choice.

  

Pros 

• Clean 
• Cleaned well throughout the stay
• They were able to accommodate us at check-in with those wanting 2 beds or 1.
• In-room bar of wine, tequila, vodka, rum, soda, water, and juice are all complimentary even in the lowest category of room

Cons

• There are very few ocean view rooms
• Our "garden view" was an access road and chain fence. this is the least expensive room category.

Pro Tip: know yourself, are you going to get room service breakfast and sit out on the patio each morning with coffee? Pay more for what you want and get an ocean view or ocean front. If you won't be inside your room the entire week, save your money but know you might have a decent walk to food/pools and be looking at a fence all week :-)

Dining

Pros:

• Food is readily available at all times
• Breakfast and dinner are available buffet style or order from a menu and all are included
• Lunch is available at poolside buffets, poolside pizza by the slice, tacos by the pool, food trucks, and inside at a buffet.
• Dinner is available in a variety of settings including casual buffet, Asian Teppanyaki, Indian, Mexican, Brazilian,  (meat on skewers walked table to table), Seafood, Italian and more. 
• You only need reservations for a couple of these options and reservations can only be made on the property (three days in advance) so it won't be completely booked when you arrive.
• Room Service is complimentary and had a totally different menu than what we were seeing in the restaurants.
• Buffets have a made-to-order section at every meal. They begin the day with an omelet station and at lunch/dinner buffets there is always a taco station and hamburger station but oftentimes you will find teppanyaki or Italian grill open for you to pick and choose what you want.
• Tweens/Teens/20-somethings will be in heaven

  Cons: 

• The buffets didn't change much throughout the week. I like to see different things so I would go to different buffets for breakfast to see what they had instead of eating the same breakfast every day.
• I think it is odd to say...but there is a ton of Mexican food. I am not saying local "Mexican food" but real authentic food. Some in our group would say that was their favorite thing there. I found some selections, for breakfast especially, very strange.

Pro Tip: If at first, you don't succeed, try, try again...works at meals too. There is no limit to what you can eat. So, if I go to a buffet to deal with my "starving" 20-somethings and don't like the options, I just walk from that buffet to a sit-down meal elsewhere and order a whole pizza for myself at the brick oven pizza place, or order room service!

Desserts, Drinks, and Bars

The fact that I give the dessert its own section probably tells you a lot about me! Dessert is far more important to me than meals. I LOVE the options in desserts at Moon Palace (all Palace resorts). There is a dedicated dessert bar that is open very early until very late (I never witnessed it being closed). There are macarons, handmade chocolates, ice creams, sorbets, crepes made to order, cakes, cheesecakes, cookies, popsicles, and made-to-order cold and hot coffees available at a walk-up counter. (in your swimsuit if you wish!)

Pro Tip: There is a very small, inconspicuous churro cart that makes fresh churros at random times throughout the week. This is by the stage on Sunrise side. Delicious!

Our daughter preferred the buffet desserts 
because she could fill a plate with options!

Bars and Drinks

• The drinking age in Mexico is 18, so you would definitely want to have that family conversation however you view that. If you will allow inexperienced family members to drink, I would REALLY push NO shots and lots of water for the first few days then limit them to how many. I think that is where almost everyone I have seen struggle seems to fail.
• Our college group went to the "nightclubs" and really had fun. They were surprised that all ages 18 and much older were present. 
• There was dancing and dancers but all remained clothed!
• My son is a bartender in a college town and he felt the bartenders inside the resort were more intentional and knowledgeable. 
• I like to go pool bar to pool bar early in my trip and find a patient and friendly bartender then tip well each day and be consistent. This works really well at every all inclusive resort I have visited.
• Remember to talk to bartenders to figure out what you want, especially if you aren't much of a drinker in your real life. For instance, I don't like tequila or dark rum. If that is in a drink they make, I will ask for it with coconut rum or vodka. They don't care so be assertive and ask. 
• Frozen drinks: Miami Vice (1/2 strawberry daiquiri and 1/2 pina colada I do ask for it with coconut rum), Riviera Maya (to get the right flavor, you will have to stir the very pretty drink making it a sludge color), Mango Tango (1/2 mango daiquiri and 1/2 pina colada), Vodka Tonic, superman shots.
• It's Mexico, I am guessing if you like tequila you'd find plenty of tequila-based drinks

Pro Tip: Bring an insulated mug from home for refills and your own reusable straw.

Things to Do:

            

There is A LOT to do at Moon Palace!! 

• weight room
• trails forever between Nizuc and Sunrise for walks and runs
• mini golf
• bicycles
• kayaks
• water aerobics and water cycling
• water activities all day long including games, volleyball and bracelet-making poolside
• beach volleyball
• beach cornhole
• FlowRider
• game room for teens with video gaming, arcade games, and table games (foosball)
• pool tables in bars and nightclubs
• karaoke
• nightly shows outside
• local vendors come for shopping on property a few nights a week
• spa
• night clubs
• kids swim area for toddlers and preschoolers
• pool slide
• You can book excursions to nearby locations in the region at an additional cost and they will pick you up on property. 
• Some activities are available at the water sports building for an additional fee. It is very convenient those things can be booked right on property. You can do scuba diving, snorkeling, and golf. 
• or grab a book and put up the sun umbrella to do absolutely nothing!

Pro Tip: This is an ideal resort for multigenerational groups and mixed interest groups because everyone can choose their level of activity, meals, and experiences

                         

Tipping

This is a personal decision, unlike a cruise ship, you will not be required to add gratuities, nor would anyone expect you to tip 20% like American restaurants of the same level. We feel it is our way to "give" of our abundance while enjoying their beautiful country. We bring $150 cash per room. This allows us to give the bus drivers for the transfers $1 per bag, housekeepers, $2-3 a day, dinners $3 or so, and bartenders or drink servers that walk around to you in the pool $5 for the day.

  

Packing

We travel more than most but I really struggle with overpacking. Here is my tried and true list: Caribbean Packing List

If you use my list and think something should be added, please email us. We appreciate feedback because it helps us support our clients! dillontravels@gmail.com

Pro Tip: Passport, Medicine, bug spray, and sunscreen are imperative! If you forget something else you can probably get by.

           

Overall Thoughts

• "You get what you pay for" holds pretty true for vacationing. This is a mid-level resort. If you have exclusively done deluxe resorts and cruises (think Disney Cruises and Sandals, Beaches, Le Blanc level all-inclusive resorts) this won't measure up and it shouldn't, it is MUCH less expensive. Joe (my husband) often says there are levels of luxury. Are you expecting your car rental to be a compact Chevy cavalier, a mid-sized Toyota, or did you reserve the Cadillac? I would put this right in the middle and the cost reflects that
• Moon Palace, Cancun is a great mid-level all-inclusive in the Caribbean. It is clean and safe and there is a lot to see and do on the property.
• Flights from Indy, when purchased in advance, are much cheaper than other Caribbean destinations and can be direct. This was a great incentive for a large group.
• Mexico is not Jamaica. Yep, I just wrote that sentence. I am not sure how to explain that any differently. I have said for years, that my top Caribbean destination is Jamaica. The Jamaican people are so welcoming and fun that nowhere else can compare. You will get good service on other islands but none have impressed me like Jamaica. Jamaicans speak and understand English well. If you don't know me, I am a teacher of English Learners. I have adopted four students from other countries. So, I mean no disrespect, when visiting other countries the language barrier is our problem, not theirs. However, my limited Spanish goes a long way, and having bilingual kids was a huge help in getting specific foods and drinks. If that will frustrate you, Mexico is not the destination for you. We have always enjoyed showing our kids other cultures and languages. 
• This resort is enormous so we loved the opportunities to do different things and walk around a lot. However, if you are not active or have issues with mobility this would not be a resort you could easily move around.
• This is a family resort so there are a lot of families everywhere. If you typically go to Adult only resorts, this will not be a quiet calm spot!
• If you typically do American beach vacations this will be a huge improvement because you pay once and don't have any more expenses.

Pro Tip: This beach is NOT crystal clear. It can be overwhelmed with seaweed depending on recent weather conditions. If you cannot be happy with your vacation if your feet are not in the ocean, I would not choose this resort. If (like me) you would rather be in the pool anyway, this isn't really an issue.